Customer Support Developer

Customer Support Developer
Remote (UK) | Up to £40,000

Ever spotted the real issue… but had to pass it on?
You’ve seen it before.

A payment fails. A subscription behaves strangely. A discount code doesn’t work.

You know it’s not random. You want to dig in and figure it out.

But instead, you log a ticket and move on.

This role changes that.

Finally get hands-on with real problems.
Here, you don’t just report issues. You investigate them.
You’ll work on live e-commerce platforms. Real customers. Real edge cases.
For example:
A subscription renews too early → you trace the logic and timing behind it
A discount code fails → you follow the data to understand why
A payment error appears → you dig into API responses to find the cause
As you do this, you’ll build real technical skills:
Working with APIs daily
Reading and understanding JSON data
Debugging issues across multiple systems
Thinking like an engineer, not just a support agent

This is where support becomes technical.
You’ll sit between customer support and engineering.
Your job is to work out what’s actually going on.
That means deciding:
Is this user error?
Is this expected behaviour?
Or is this a genuine bug?
And when it is a bug, you’ll hand it over clearly so it gets fixed properly.

What you’ll be doing
Investigate technical issues raised by customer service teams
Query APIs and analyse responses
Debug issues across multiple e-commerce systems
Identify root causes and next steps
Create clear tickets for developers
Explain findings in a simple, non-technical way

What you’ll bring
You don’t need to be a full developer. But you do need a technical mindset.
You might be:
In 2nd or 3rd line support
A technical support engineer in SaaS or e-commerce
A junior developer who prefers debugging to building
You’ll be comfortable with:
APIs and how they work
Reading JSON data
Basic JavaScript or TypeScript
Logical problem solving
Communicating clearly with different teams

What you’ll get
Real technical skill development, not just ticket handling
Daily exposure to APIs, systems and debugging
A clear step closer to engineering
Remote-first working
A growing team where this function will expand

If this sounds like you
If you’re naturally curious and want to understand why something broke, not just that it did, this will suit you. Apply now.