Retention Specialist

Are you passionate about helping pets live their best lives while driving business growth through customer retention? Do you thrive on turning data into actionable insights that keep customers coming back?
Our client—a thriving, remote-first pet nutrition company with impressive month-on-month growth—is looking for their next retention superstar!

Not Just Another Marketing Role
This isn’t just any marketing position. As the dedicated Retention Specialist, you’ll:
Own the entire customer lifecycle journey from first purchase through repeat business
Manage and optimize all CRM metrics including renewal rates, retention, churn, and customer lifetime value
Take full ownership of email and SMS communications via Klaviyo
Collaborate with creative partners on direct mail campaigns that delight customers
Analyze customer data to uncover insights that drive business decisions
Implement innovative strategies to improve subscription retention
Join a company experiencing explosive growth (55% in February alone!)

Why This Role Will Advance Your Career
This position offers exceptional growth potential for the right candidate:
Career Advancement: Join a rapidly scaling business at the perfect time to make your mark and grow with the company
Strategic Impact: Direct access to leadership team and ability to influence company direction
Skill Development: Expand beyond tactical execution into strategic planning and business growth
Work-Life Balance: Genuinely remote-first culture that respects your time and wellbeing
Mission-Driven Work: Help improve the lives of pets and their owners through better nutrition
Professional Development: Opportunity to own and build out an entire retention function

✅ Is This You?
The ideal candidate will have:
2-3+ years of CRM experience in a customer-focused business
A holistic view of the customer journey beyond just email marketing
Strong analytical skills and a data-driven approach to problem-solving
Experience with subscription models (highly valued)
Hands-on experience with Klaviyo or similar ESP platforms
A proactive mindset and willingness to roll up your sleeves
Commercial awareness and focus on business outcomes

This opportunity won’t last long! If you’re ready to take your retention marketing career to the next level while making a difference in pets’ lives, I want to hear from you today.

Ready to learn more? Apply now to join a company where pets (and people) come first!